| The Office of Fair
Trading (OFT) launched a new online
resource to help businesses comply with
the law when customers buy or return
goods. The Sale of Goods Act (SOGA) is
the main law that relates to the purchase
of consumer goods, covering issues
including quality of goods, how they are
described when being sold, whether they
are fit for purpose and when a customer is
entitled to a refund.
With the OFT estimating that problems
with unsatisfactory goods cost consumers
around £2 billion a year, it has worked
with businesses and trade associations to
develop the SOGA Hub to help businesses
and sales staff understand their legal
obligations and improve customer service.
The hub includes an at-a-glance guide
to the law, detailed explanations,
practical example and training materials
and a quiz. The materials can be used as
they are or incorporated into existing
staff training programmes and are designed
to be relevant to people dealing with
various levels of consumer contact.
The OFT worked to develop the SOGA Hub
with the British Retail Consortium, the
Trading Standards Institute and businesses
including the Home Retail Group, B&Q and a
number of small and medium-sized retailers
across the country.
LINKS:
SOGA Hub |
