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HMRC are advising taxpayers and employers
that, as part of its ongoing plans “to
improve customer service and efficiency”,
they are in the process of changing the
way they process PAYE records. In order to
make all PAYE records available on one
computer system they are undertaking a
major IT upgrade. They are advising that
there will be temporary service
interruptions from 12 June 2009 and that
this may take some time as it will
continue until “the new service is
available to all trained staff and while
we bring outstanding records up to date”.
Apparently some parts of the PAYE service
will be temporarily unavailable, as will
the National Insurance Computer System.
HMRC have advised that although they will
be able to provide general advice during
this time they will not be able to answer
specific queries relating to individual
National Insurance records or recent PAYE
changes. This may result in delays issuing
refunds or new PAYE coding notices to
individuals.
HMRC have advised that the Department
for Work and Pensions will be similarly
disrupted which may affect benefit
claimants.
Internet link:
HMRC computer upgrade |
